JUNE 2020INDUSTRY TECH OUTLOOK 9IT customers were positioned to quickly and effectively leverage technology to transition business functions to a remote environment while many other organizations were unprepared and unable to make the transition.Advance's Managed IT Services program is fully comprehensive for its partners. The program includes a 24/7/365 help desk for day-to-day technology issues, proactive monitoring of all systems to uphold maximum uptime and strategic planning that ensures each partner's technology is aligned with their unique mission and tactical goals. An in-depth business continuity plan is an essential part of that strategic planning process for all partners. It is developed at the onset of each relationship that provides step-by-step instructions designed to keep each business up and running should any type of disruption or disaster occur. As soon as COVID-19 became a threat to our community and organizations, Advance quickly got to work activating each partner's business continuity plans. Within a short period of time, each organization's workforce was activated remotely and was able to remain operational without skipping a beat. With each organization's unique plan already comprised, activation was seamless and executed without downtime. Even though Advance's team was already working remotely during this activation, Advance's people-based approach to implementation, buy-in and ongoing support became the driving force that allowed for such swift and effective change. Advance launched training sessions for each client and put additional support staff in place to answer any questions that arose during the transition to ensure every end-user was comfortable with the tools in place. With a focus on one-on-one training, end-users were able to leverage Office 365 tools such as Microsoft Team's video functionality and tools for secure, remote communication and access to files. Through these tools and training, every end-user was able to effectively collaborate with team members and clients, get to the information they needed quickly and securely, and continue all critical business functions from home. Successfully pairing a high-speed, top-notch technology implementation with customized, end-user training ensured immediate adoption and Advance's Managed IT clients to be up and running in record time. TECHNOLOGY SOLUTION PROVIDERS OF 2020BESTINDUSTRY TECH OUTLOOKJeff Elkin,President, Advance Business Systems
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