812Industry Tech OutlookSeptember 202310 PROMINENT WOMEN LEADERS 20 23Great leaders must leverage practical communication skills, whether running a small startup or an entire nation. Consider some leaders who reshaped history--Churchill, Gandhi, Martin Luther King, Jr., and even Napoleon. All of them were masters of relatable language. Good communication skills are crucial for corporate leaders to inspire stakeholders outside the company and unite the internal team into one cohesive group. Strong relationships can boost company resilience and success while increasing talent retention rates. Veronica Moturi, the Senior Vice President of Customer Experience at home security company, Brinks HomeTM, has been hailed for her superior communication skills.Veronica's leadership is marked by a remarkable ability to tailor her communication to every audience. Veronica bridges the gap between different levels within the organization, from seamlessly navigating boardroom meetings to effectively articulating key messages to frontline representatives. She is committed to creating a team-focused environment that emphasizes collective victories and shared losses, breaking down individualistic silos, and inspiring those around her to break the mold. Drawing from her experiences as a customer and a frontline representative, Veronica approaches decision-making with a holistic perspective, advocating for both customers and employees. She is known for leading with compassion and transparency, Veronica's leadership style is reflective of her journey. Her career began as a front-line call center representative, providing her with a deep understanding of role and industry complexities. Because of this, Veronica sees and considers all possible factors and seeks innovative solutions to ensure success.Fostering A Great Culture Veronica builds a culture of innovation and empowerment around her, challenging her team, other leaders, and everyone she works with to think outside the box. She has cultivated an environment were taking risks and learning from mistakes is accepted and encouraged, fostering ambition, growth, and creativity. She strongly advocates for emerging leaders by taking calculated risks on those she sees potential in. Trusting her instincts, Veronica empowers her team to become better leaders; her ability to build a strong team serves as inspiration, and motivates her team members to excel."I've always been an independent self-starter. Straight out of college, I needed a job and found a customer experience position in the security industry. There, I had the opportunity to try new positions and gain new responsibilities. While I had high-level career goals, I didn't know my path. I worked hard, saw opportunities that others didn't, and found the right chances to get my foot in the door. Nearly 10 years later, I have become the leader in the same industry. I'd like to give great thanks to those who saw my potential and gave me the opportunity to grow," explains Veronica. "My real passion is to build up the people I work with. It's important to be heard, and when you join a company, you want people to respect your opinion and what value you bring."LEADING WITH COMPASSION & TRANSPARENCY10 MOSTWOMEN LEADERS - 2024 ADMIRED
< Page 7 | Page 9 >